Ovezi Support

Find answers to common questions or contact us about your account, shared expenses, or privacy.

Account access

Use “Forgot password” on the sign-in screen for email/password accounts. If you use Apple or Google, select the same provider and account used when you registered.

Incorrect balance

Check the payer, participants, split method, currency, captured exchange rate, and recorded settlements. Group activity shows changes that may have affected the balance.

Invites and placeholders

Open an invite link on a device with Ovezi installed. Placeholder history can be claimed only after the matching email or phone is verified and you confirm the records.

Notifications

Check Ovezi’s notification preferences and iOS Settings. You can mute individual groups and supported event types without disabling every notification.

Export or delete your account

In Ovezi, choose Profile → Export my data to download your information. Open Profile → Security to sign out all devices or delete your account. You can also request account deletion here without the app.

Deleting your account removes access and active profile use. Minimum historical records may remain in an inactive or de-identified form so shared group history and other members’ balances stay accurate. See the Privacy Policy for details.

When contacting support

Include the email address connected to your Ovezi account and a short description of what happened. Screenshots are helpful, but do not send passwords, authentication codes, full payment-card details, or other sensitive credentials.